This is to protect and be fair to everyone.

At Reconnect You, we work hard to ensure the health, safety and satisfaction for all our clients and also strive to accommodate our clients to ensure their bookings can be taken according to their availability. This often means that we have clients awaiting appointments.

The preparation that goes into each appointment, to ensure your safety and comfort is quite extensive and when an appointment is either missed or cancelled without the required 48 hours notice, this has an adverse effect on us and other clients as it is not usually possible to fill the missed booking at such short notice. 

Not only does it leave us with no earnings for the duration of the missed appointment and the preparation of it, it actually costs us as the business rent and costs still need paying regardless of whether the appointment is attended or not.

When you book through the online booking system you will be asked to agree to our strict cancellation policy and enter your card details to confirm your appointment (in the same way you would for booking a hotel for instance). 

If you should cancel this appointment without the required 48 hours notice you will be charged 50% of the value of the appointment.

If you do not show up for the appointment you will be charged in full.

This protects not just us and the business but all my clients who are in need of our services.

■ 48 hours’ notice is required should you wish to cancel or reschedule an appointment. Giving this notice will enable us to reschedule your appointment to another time and will give other clients who are awaiting appointments, the option to fill the cancelled slot with some notice, this also does not then have an adverse effect on us through not being paid for the time lost through a non-attendance or late cancellation.